Customer Relations Manager

Full time @AdminJobs in Banking & Finance , in Customer Services
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Job Detail

  • Offered Salary 0
  • Career Level Manager
  • Experience 3 Years
  • Gender Any
  • Industry Banking / Finance
  • Qualifications Degree Bachelor
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Job Description

Responsibilities

  • Support Team Leader / Customer Service Manager to execute all necessary actions to ensure positive Client Experience
  • Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc for CIBG & IBG clients
  • Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients across UAE & IBG locations
  • Ability to work in line with Overseas working week
  • Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
  • Ability to clearly identify Root Cause and propose process improvements
  • Timely logging of all queries in CRM

Qualifications

  • Support Team Leader / Customer Service Manager to execute all necessary actions to ensure positive Client Experience
  • Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc for CIBG & IBG clients
  • Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients across UAE & IBG locations
  • Ability to work in line with Overseas working week
  • Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
  • Ability to clearly identify Root Cause and propose process improvements
  • Timely logging of all queries in CRM
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