Job Detail

  • Offered Salary 0
  • Experience 2 Years
  • Gender Any
  • Industry Customer Service
  • Qualifications Diploma
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Job Description


  • Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers
  • Handle support requests originating from clients and transfer of the resultant parts order to the back office
  • Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness
  • Guarantee product data collection from the market
  • Manage the collection feedback data related to the products
  • Proactively support CATs in order to keep support costs down
  • Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
  • Act as first-line troubleshooting and timely escalation to meet customer SLA’s
  • Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s
  • Maintain data accuracy within the working systems at all times


  • 1-3 years’ experience in a call center environment or in a customer service support role
  • High School Diploma or Bachelor Degree
  • Strong phone and verbal communication skills along with active listening
  • Knowledge of customer service practices and principles
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

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