Job Detail

  • Offered Salary 0
  • Experience 4 Years
  • Gender Any
  • Industry Information Technology
  • Qualifications Degree Bachelor
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Job Description

*The ability to gather business requirements and translate requirements into appropriate technical specifications,

*Resolving issues for customers in a timely manner and offering assistance to colleagues.

*In case of issues that cannot be resolved immediately, aim at providing a temporary workaround and liaise with other teams to get a definite solution in place as soon as possible.

*Collect product enhancement ideas from customers and suggest improvements for product roadmaps and internal procedures.

*Working directly with customers across implementing projects and supporting production applications

*Performing analysis and documentation of new requirements

*Preparation of technical specification documentation detailing the requirements of the application

*Test phase support including test case creation, defect management and investigation

*Proactively investigate technical solution details, must be a self learner with a desire to dig for information


Professional skills and knowledge:


*Bachelor of relevant Engineering degree

*4+ years experience working for a software vendor delivering solutions onsite for customers

*Demonstrable work experience in: Basic database design knowledge and Writing SQL queries to get reports

*Software solution onsite implementation and system integration experience

*Knowledge about SDLC processes

*Good knowledge of Windows operating system, networking and communication

*A strong sense of customer service including professionalism, patience and flexibility.

*The ability to work as part of a team. Interpersonal skills are very important.

*Attention to detail is very important.

*The ability to take on multiple tasks.

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