Recovery Officer

Job Detail

The job holder is responsible for performing functions related to various collection

initiatives. Responsible for regular follow-ups and collection of payments

against property purchases. The responsibility also includes extraction of the

data from the system and data entry of the collections in the designated

collection trackers

Responsibilities

• Monitor and perform the collections and maintain a properly updated tracker sheet.

• Respond to customer financial queries (outstanding payments, statement of accounts, late

payment charges, handover details, and others).

• Identify new ways to track and contact clients.

• Meeting customers when required to inform them about collection initiatives and advise

them on various offers, if applicable, on timely or advance payments.

• Resolve customer queries through emails, phone calls, and meetings with the customers.

• Reviewing application of receipts against the respective statements of accounts to

ensure accuracy and timeliness of data.

Qualifications

• Good Excel skills

• Fair knowledge of accounts receivable, sales, and collection functions.

• Good organizational skills

• Able to work under pressure

• minimum of 1-year experience in a collections role.